Privacy Policy

At Pikite EV (operated under our corporate entity, Fleetgrow Ecorides Private Limited), we are highly committed to protecting the privacy of our riders, partners, and users.

This Privacy Policy outlines how we collect, handle, utilize, and protect your personal credentials and information when you access our platform (pikiteindia.com), register for our EV rental services, or interact with our multi-hub ERP systems.

01. Type of Data We Collect

To provide smooth last-mile EV logistics, vehicle tracking, and hassle-free micro-fleet operations, we gather the following categories of data from our users:

• Personal & Identity Records: Your official full name, primary WhatsApp mobile numbers, personal email addresses, and active residential communication details shared during dynamic onboarding slots.
• Statutory Identification Documents: Government-issued data streams, including your physical Aadhaar Card coordinates and valid Driving License (DL) numbers required specifically for high-speed RTO registered scooter tier variants.
• Financial Transaction Logs: Transaction histories concerning your initial security deposits (₹1,500), non-refundable onboarding/verification setup charges (₹500), and weekly aggregated rental payment metrics.
• Operational Telematics & Device Metrics: Automated network logging parameters such as remote user IP addresses, network server timestamps captured during digital signatures, mobile device identifiers, web browser types, and behavioral cookie logs to optimize our cloud database framework response speeds.

02. Purpose of Information Utilization

We process and utilize your gathered metrics data strictly for the following operational, structural, and legal workflows:

• To validate and manage your active onboarding profiles, process upfront advance transactions, and map vehicle asset serial allocations inside our multi-hub repositories.
• To execute automated systemic adjustments, such as computing our fixed Tuesday midnight billing logs, tracking 36-month amortized investor payout models, or calculating milestone referral rent waivers.
• To monitor system compliance, check battery deep-discharge thresholds (the 10% safety rule script), and enforce fair-usage swapping constraints (the 30% excessive swap filter limit).
• To provide responsive ground support, manage emergency roadside breakdown temporary standby swaps, and verify profile validation attributes.
• To comply with statutory legal obligations, prevent asset identity theft via our master blocklist registry array, and align with mandates dictated under Indian jurisdictions.

03. Legitimate Sharing of Information

Your data privacy is our core parameter constraint. We do not sell, rent, or trade your personal information with unauthorized brokers.

Information transfers only occur under these strict operational exceptions:

• Transactional Service Providers: We securely share relevant data with authorized settlement processors and authorized eSign frameworks strictly to execute online verification and payment tasks.
• Infrastructure Support Partners: Trusted network systems assisting in our business operations, including GoDaddy web hosting data nodes, analytics trackers, or automated backup cloud vaults.
• Statutory Legal Mandates: We will disclose corporate log entries to government agencies or law enforcement authorities only when explicitly required by a valid court order, statutory regulation, or mandatory Indian laws.

04. Advanced Data Security & Safekeeping

We implement industry-standard electronic, administrative, and physical security parameters to safeguard your personal credentials from unauthorized modification or exposure:

• All initial digital signature sessions hard-lock unique network IP variables alongside encrypted server timestamp entries to build tamper-resistant audit trails.
• Our web frameworks hosted on GoDaddy architectures utilize Secure Socket Layer (SSL/HTTPS) encryption to defend all data streams from malicious exposure.
• Access to your personal data profiles inside the backend ERP control dashboard is sandboxed behind secure credentials and isolated via role-based staff access hierarchies.

05. Browser Cookies & Tracking Logs

Our platform utilizes tracking cookies and micro-telemetry tokens to study user behavior, store your preference selections (such as language configurations), and optimize server loading speeds.

You hold the structural privilege to deactivate tracking cookies via your mobile browser preferences; however, disabling these settings may alter the runtime functionality of specific operational form modules on our portal.

06. Your Legal Privacy Rights

Under applicable Indian data processing regulations, you possess explicit controls regarding your personal information archived inside our servers:

• Right to Rectification: You can request structural updates or corrections to any inaccurate background record, such as updated mobile numbers or renewed driving licenses.
• Right to Erasure: You can file a formal data erasure query to purge your personal information files from our active operational databases, subject to any binding legal requirements, outstanding weekly rental dues, or unresolved 36-month asset lease contract terms.

07. Contact Our Grievance Desk

For any compliance complaints, dynamic data queries, or privacy clause interpretations regarding this statement, you can connect directly with our administration team via the communication details featured on our Contact Page.